11. What is meant by the mail order branch of the sales department? How are sales made by the mail order branch?
12. What, in your opinion, is the most satisfactory method of keying form letters?
13. Illustrate the necessary forms for records of form letters, including records of results.
14. State your understanding of the follow-up system, and the manner of its use.
15. Explain four methods of bringing a name to notice at a given date, illustrating the forms you would use in each case.
16. What objects are attained by maintaining a customers' list separate from the ledger and the follow-up list?
17. Name two or more reasons for classifying a mailing list. Name some of the usual classifications.
18. Explain how a card list can be made to automatically indicate the business and the position or occupation of each man.
19. Explain how a customers' list can be made to show the class of purchases of each customer.
20. Explain the map and tack system of routing salesmen, and name some of the advantages of its use.