Homes of the London Poor

by Octavia Hill

Or perhaps a younger woman applies. She will tell how illness and misfortune have reduced herself and her husband to poverty. He has at length gone into the workhouse infirmary, where, possibly, he may linger on for months or years, and she has come to ask for help for herself. The committee see that the only result of a gift would be to destroy her power of self-help and tempt her to lean on the uncertain aid of others, while if they helped her adequately the tax on their own funds would be large, and she would be kept in idleness and prevented from fitting herself for future work. She pleads for a little temporary employment, but they tell her that as she has no children to need her care, she had better at once take a place as domestic servant. She says she is not strong enough for hard work. They elicit, however, that she is a good needlewoman, and therefore advise her to seek a place as young lady's maid, or wardrobe-keeper in a school. Her reply is, "Thank you, but I'd rather muddle on." The committee is no doubt right: its decision will help her to face her future, and to see that it is best now, while she is not old, to find an occupation by which she can permanently support herself. Yet she cannot see it at present in this light, it comes to her too suddenly. In spite of the gentle considerateness of the members of the committee, it must be hard for her to face her fate, receive as it were the verdict, "No more home," from a company of people she never saw before. The decision must seem stern. But that night a letter will be dispatched to the lady who has charge of the district where she lives, telling her the committee's decision; the visitor will gently talk to her, advise her, perhaps find a situation for her; when she has resolved to take one, the visitor will herself write to the committee asking for a grant for an advertisement, or for clothes.

Others apply to whom the committee recommend a course which seems hard. A little sick child must be sent away into the country. The father of a family must go to a Convalescent Hospital. The large and expensive room must be given up by the old couple whose wages are falling lower and lower. The kitchen, the dampness of which is sapping the children's strength, must be left; the idle son must be made to work. The advice of the committee is generally refused, but they need not despair. They know that in a day or two the visitor will call—she will tell the mother how kind are those who care for sick children, and will gradually persuade her to send her little one out of the hot, close air which is killing it. She will tell the man how much better it would be to get thoroughly strong than to work on in his weak state; she will stir him up by thoughts of the bright grounds which surround the Convalescent Hospital: and soon she will come to the committee for the offered letter. Going day by day she will break down the apathy and carelessness which has allowed a high rent or an unhealthy situation so long to cripple the strength of the family. She will tell of better and cheaper rooms, she will appeal to both love and prudence, and by kind words to-day and by stern refusals to-morrow give help till they so far help themselves as to move. She will go to visit those who are bitterly resenting the decision of the committee not to help so long as the strong son remains idle or children are kept away from school. She will speak gently and simply of the blessedness of duties; she will tell of the kindness which has seen so far that it would make the idle industrious, the careless careful, the ignorant wise. Perhaps she will find and talk to the idler or the truants, and them she will induce to go with some of their playmates to school, him she will stir up to apply for the work of which the committee told him. Thus the visitor in her visits will persuade and rouse the people to the action that the committee saw to be good, but were powerless to enforce.

Then there are those who suffer poverty quietly and shrink from making any appeal. These the visitor finds out and sends to the committee for their advice and help. Spirited and hard-working women, high-class working men whose illness has been so long that the club money has ceased, will thus be brought to the notice of the committee, who will go patiently into each case. The woman will probably be offered some work; and though she has a hard life at home, children to care for, and occasional mangling to do, she will make an effort to accept the offer; some means of cure or some quiet work will be proposed to the sick man, or it may be thought well to grant him a regular sum weekly for a time. In all the cases the knowledge of the committee will be brought to bear on the poverty of the striving family that the visitor has discovered.

The visitor, however, may not always appear to advocate assistance; sometimes she comes to discourage it. People will apply whose tale seems good. A man wants work; a girl wants clothes to go to a place. At first it appears as if they would make good use of help. The visitor's report soon gives another aspect to the case. She will tell how on such a date the man had lost his work through drink, or how the help so often received had been misused; it is clear to the committee now that such a man can only learn by being left to himself, and though he cringingly begs for work, it is refused. The visitor will also tell how the girl has been frequently helped to clothes of which she had made no good use, how situation after situation had been carelessly lost, how weak parents and idle companions had always been ready to back her up in bad ways. The committee are thus able to see that now she must be taught to earn her clothes gradually. So only will she learn her responsibilities and reap the natural reward of labor.

It will be seen from the foregoing illustrations that the endeavor of the committee and of those at work under them is to give help that shall be adequate, and as far as possible, permanently beneficial. They feel themselves bound, even though the applicant be deserving, to refuse aid which could be a mere temporary stop-gap and confer no lasting benefit, and their aim is in every case to rouse the spirit of independence and self-help.

It will also have been observed how very valuable an element in the working of the scheme the visitor forms; that she is not only a channel through which useful information reaches the committee, but is, in almost every instance, their actual agent in carrying out the plans of help adopted. I must, however, say something further as to the importance of the appointment of some lady or gentleman acting as Referee; that is, as a center for all the volunteers working as visitors. For if volunteer work is to form a useful part of our scheme of dealing with the people, we must accept those as workers whose work is necessarily intermittent. This must be done in order that we may secure a sufficient number of workers, and not waste, but gather in and use all the overflowing sympathy which is such a blessing to giver and receiver. With our volunteers, home claims must and should come first; and it is precisely those whose claims are deepest, and whose family life is the noblest, who have the most precious influence in the homes of the poor. But if the work is to be valuable, we must find some way to bind together broken scraps of time, and thus give it continuity in spite of changes and breaks. One great means of doing this is to have a living center. This should be secured in the referee.

The referee in the district here described was appointed in the first instance by the District Committee of the Charity Organization Society; she was subsequently asked to attend the Relief Committee, and has since been recognized by the Guardians and the sub-committee of the School Board as the representative of all the visitors throughout the district: the guardians kindly send to her, after their weekly meetings, notes of every decision arrived at as to applications for relief; these are immediately passed on by her to the visitor of the particular court where the applicant resides. The School Board has withdrawn its paid agent and entrusted to her and the staff of visitors working in concert with her the working of the compulsory clauses of the Education Act. She thus acts as a connecting link between all the various agencies at work in the parish.

It is evident that catastrophe would ensue if public bodies such as the guardians or School Board attempted to deal directly with such a crude, changeful, and untrained body as our volunteers necessarily form; but, communicating with them through the referee, they can use their aid and find it valuable.

The existence of a referee is a help to the visitors in various ways. She receives applications from all volunteers, introduces them to the clergy and others who need workers, or enrolls them as visitors under the Charity Organization Society in unvisited courts, if such there be. She has nothing to do with their work, so far as it is denominational, but takes note of it so far as it deals with visible help. She introduces temporary or permanent substitutes when visitors are absent from town, or ill, or unable from any other cause to continue their work; so that the threads of it are never broken. She is able to give, in a much more detailed and personal way than any corporate body could do, information as to sources of relief, societies available for special cases, as to what visitors of other denominations are doing, and what help the Poor Law will give. For example: "Can anything be done about Mrs. H——?" a new visitor will ask; "her room is fearfully dirty, and she is so infirm now that she cannot keep it clean. She would be better off in the workhouse." "I will communicate with the guardians, and no doubt the relieving officer will visit and report," the referee will answer. Or another volunteer will ask, "Can you tell me exactly what the law is now as to compulsory attendance at school? There are several bad cases of neglect in my court—what should I do about them?" Or another: "No. 7 in —— Street is in a most unhealthy state; can nothing be done?" "Yes, certainly," the referee will say; "if the drains are really, as you think, not trapped, the landlord can be compelled to do it. Write to the Inspector of Nuisances, and ask him to look into it. He is always most attentive to a request of this kind." Sometimes the suggestion will come from the referee. "Would you," she will say to some of the ladies, "make a list of the unvaccinated children in your streets, and tell the mothers how and when most easily to get the neglect remedied? They only want a little spurring up." Such is the work the ladies find, and the kind of help the referee can give.

Another most important means of securing unity of action is afforded by the written records which the committee make it a point that the visitors should keep—and should keep according to one fixed and definite plan. Each court has its own separate district book; each applicant has his separate page, where the detail regarding him and his family can be found at once. The reports of the relieving officer, of the clergyman, and of any references the applicant may have given, are all found in a condensed form on this same page. An entry is made of every kind of material help given, summed up in a money column each month; and the visitor is also expected to record every month the principal events which have happened in the family. One line only is allowed for this. This rule is made because MS. records become useless if they are voluminous; the chief events only are required and must be carefully selected. The book is sent in once a month to the referee.